Technical Support

FairCom takes pride in the high quality of service offered by our technical support department. Rather than using inexperienced technicians or third-party support services, our support department is staffed by professional c-tree programmers who understand the needs of developers. We will work with you during all phases of your product development cycle to ensure that your needs are met.

To serve our worldwide base of customers, we offer technical support in English, Spanish, Italian, Japanese, and Portuguese. Support is available during working hours from any one of our offices in the United States, Japan, Brazil, and Italy. Because of the strategic location of FairCom offices, support is available nearly 24 hours per day.

Click below for a list of addresses, phone numbers, email addresses and Web sites for FairCom offices worldwide.

c-treeACE Maintenance

For c-treeACE Professional customers, FairCom offers unlimited technical support via phone and email at no charge during the first three months following your purchase. After that time, technical support is available to users who are part of c-treeACE Professional Maintenance Program.

For c-treeACE Express customers, unlimited technical support via phone and email is available to users who are part of our c-treeACE Express Maintenance Program.

End of Life Policy

Versions that are older than one major version prior to the currently shipping major version have reached their end-of-life. For example, V7.x and prior would have reached end-of-life with the release of V9.x. FairCom will not issue any fixes or patches to software versions that have reached end-of-life. Note that any signed agreements in effect between FairCom and the customer supersede the policies in the below referenced document.

Search Documentation Online

The entire contents of our documentation have been indexed and are included on our Web site. Simply enter any term into the Search field on any page and the entire documentation set will be searched for matching terms.

You can also access our documentation here and download the documentation for off-line access.