FairCom.com Privacy Policy

Thank you for visiting our website. We take your privacy seriously and provide this notice to explain our online information practices.

Who We Are

FairCom USA Corporation (“FairCom”) is the owner and operator of this website. If you have any questions about the content of the website, our privacy policy, or any other issue, we encourage you to reach out to us. You can find information on how to contact us and our affiliates on our Contact Us page.

Information Collection

To fulfill your requests for products and services, we may ask you for and then store certain personally identifiable information that you provide, including your:

• name
• employer
• job title
• employer address
• employer telephone number
• work email address

We may also collect and store data about your visit to our website and our electronic interactions. We do this through the use of internet, web, and email monitoring technologies. These include:

• browser cookies
• website log files
• cross-device remarketing
• web beacons

In the case of cookies, we ask for your consent to use cookies when you first visit the site. If you have previously consented to the use of cookies and would like to withdraw that consent, then click the Cookie Setting button below.‍

We utilize third-party services for some of this data collection, including Google Analytics, Google Adwords, Lucky Orange, and HubSpot. The data we collect includes:

• the length of your stay on our website
• the web pages you visited
• your IP address
• the browser you used
• the operating system of your computer
• when and whether you opened an email

Some of the above third-party services may also provide FairCom with links to or information about you that is available on the internet, such as from:

• Facebook
• LinkedIn
• X (formerly Twitter)
• Google
• Publicly available information acquired from the service providers of these services

Google Analytics collects visitation information and associates it with Google information from accounts of signed-in users who have consented to this association for the purpose of ad personalization. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and it is used to provide aggregated and anonymized insights into users’ cross-device behaviors. FairCom will adhere to the Google Advertising Features Policy, including rules around sensitive categories, and have the necessary privacy disclosures and rights from end users for such association. Data may be accessed and/or deleted at Google’s My Activity page.

We also collect and store information you provide to us during:

• phone calls
• interactions via email and our support portal
• online chats
• community forums
• in-person interactions, such as at a conference, tradeshow, or on-site visit

How We Use the Information

The information we collect may be used to:

• satisfy your requests for products and services
• respond to your inquiries
• provide you with more targeted content
• send you information about FairCom products
• comply with our legal obligations
• enforce our agreements
• improve our products and services

We may further use the information we collect to measure the number of visitors to the different sections of our site and to improve the content and navigation of our site so that it is more useful to visitors. In addition, we may also use the information to contact you regarding changes to our privacy policy or other policies that may affect you and your use of our website, products, and services.

Information Storage and Security

The information collected may be stored within FairCom-owned facilities and applications or within third-party facilities and cloud applications including, but not limited to, Zendesk, HubSpot, G-Suite (Gmail, Google Drive, Google Meet), and backup providers.

We have reasonable security measures in place to help protect your personally identifiable information collected through our website. We also have service agreements and other documentation from third-party cloud application providers as to their security practices. However, we make no guarantees as to the safety or security of any information transmitted to or from this site.

We retain the information that you provide for as long as we consider it potentially useful in contacting you about our products and services or as needed to comply with our legal obligations, resolve disputes, or enforce our agreements. Thereafter, we will delete that information or remove any personally identifiable information.

International Visitors

FairCom welcomes visitors from around the world. This section of the Privacy Policy provides information about FairCom’s compliance with the General Data Protection Regulations (GDPR) and other relevant international regulations.

What is the legal basis on which FairCom relies to process personal data?
On most occasions, FairCom processes personal data with your consent (e.g., when you agree that FairCom may place cookies on your machine or when you enter your information on a FairCom website for a specified purpose).
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On other occasions, FairCom may process your personal data when we need to do so to fulfill a contract (for example, for billing purposes) or where FairCom is required to do this by law.

If necessary, FairCom may also process your data when it is in FairCom’s legitimate interests to do this, such as if we obtained your information at a tradeshow or when you downloaded marketing collateral. FairCom will process your information in such cases to pursue our legitimate interests, provided these interests are not otherwise overridden by your data protection rights. 

Who is responsible for the data?
FairCom is a data controller, and we work closely with our partners who serve as processors or co-controllers of the data (ZenDesk, Google, HubSpot). Click any vendor to learn more about their DPAs and Policies.

Your rights
You may ask FairCom for a copy of your information, to correct it, erase it, or to transfer it to other organizations at your request. You also have rights to object to some processing and, where FairCom has asked for your consent to process your data, to withdraw this consent. Where FairCom processes your data because FairCom has a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations—for example, where FairCom can demonstrate that it has a legal requirement to process your data.

FairCom hopes to satisfy queries you may have about the way FairCom processes your data. However, if you have unresolved concerns, you may also have the right to make a complaint to the relevant data protection supervisory authority or to seek a remedy through the courts if you believe that your rights have been breached.

Your Right to Access or Correct Information

You can ask at any time that we update, delete, or export your information. Please send a written request—including your complete contact information—to the following location:

FairCom USA Corporation
Attn: Contracts Administration
6300 W. Sugar Creek
Columbia, MO 65203
U.S.A.

Or you can email us by going to our Contact Us page.

We will then contact you to discuss this request and the manner and extent to which we can comply.

Security

We do not rent or sell any information collected ever, period.

We hope the above statement is clear enough. We don’t rent, lease, sell, license, or loan our customer data to third parties. If you still have questions, please don’t hesitate to contact us and ask.

Updates to This Policy

From time to time, we may update this Privacy Policy. We will notify you of any material changes to our Privacy Policy by updating this page. We encourage you to periodically check back to this policy statement to learn what information we collect, how we use it, and with whom we share it. Your continued use of this website after any such changes have been posted constitutes your agreement to those changes.

Contact Us

Questions, comments, or requests for more information may be directed to info@faircom.com.

Terminology

For readability, the words “include,” “includes,” and “including” as used herein mean “may include but are not limited to.”